Please choose the correct patch for your version of Access. 

Important: If you're using the ASP version, we'll put in the patches for you!

Installation of the patch

1. Download the appropriate patch for your version of Access

2. Open the instructions that are immediately to the right of your version of Access

3. Follow the instructions and call us with any questions or concerns that you come across

4. You're done

Concerned your reports aren't running correctly?

We've had the Other Matters patch tested in about eight locations and we've come across the following tips to make sure your data is in tip top shape before running them.

1) You're getting an error when the _OService_OM report attempts to run. This error happens because you have one or more bad OMCode values in your OService table. The easiest way to fix this is to open the OService table in the full version of access and do an A-Z sort and a Z-A sort and see which ones aren't suppose to be in there. The error message will also tell you the one that doesn't exist but it will stop after the first one. The list of acceptable OMCodes is located it the SubOservice table.

2) Your values are different between the _OService_OM and the _CatPCodeTotals reports This happens because you have a problem code listed in the OService table under OMPCode that isn't in the SubPCode table. Either add the Problem Code to the SubPCode table or correct the value that is the OService table.

3) Your concerned because the total number of people helped doesn't seem correct. The best way to deal with this is to open the OService table in the full version of Access. Make sure that each column in the OSPHELPED field is at least zero. Being blank won't cause it to fail but it's just safer to have the zero there. You can also sort on a OMCode that you think may be giving you a problem and count the person's helped to see what your total is.